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How Can We Help?
Whether you have a question about an outdoor kitchen, need help choosing the right grills, or want to check on an order, we are happy to assist. Owned and operated by RIVERCROSS HOLDINGS LLC.
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Frequently Asked Questions
How long will it take to receive my order?
Orders typically ship within 5-8 business days, with transit times of 5-8 business days. That means total delivery time is roughly 5-8 business days from the date you place your order. Every shipment includes tracking so you can follow your outdoor kitchen, gas grill, or furniture right to your door.
Do you offer free shipping on patio furniture and gas grills?
We offer free shipping on most orders within the Continental U.S. (excludes AK/HI), with a $100 minimum order. Orders ship via USPS, UPS, or FedEx based on your destination and package size. For full details, please visit our Shipping Policy page.
What is your return policy for outdoor furniture?
We want you to be completely happy with your backyard setup. If something is not quite right, please contact us within the timeframe outlined in our Return Policy for instructions on how to start a return. We recommend reviewing the full policy on our website for specific eligibility details and conditions.
Can I exchange an item for a different size or style?
We understand that choosing the right patio piece sometimes takes a second look. Please reach out to our team by email or phone and we will walk you through the exchange process. We do our best to make swaps as smooth as possible so your outdoor space turns out exactly as you envisioned.
Are your outdoor kitchen islands weather-resistant?
Our outdoor kitchen islands are built with outdoor conditions in mind, featuring weather-resistant materials suited for year-round use. Each product listing includes detailed specs on frame construction, finish type, and care recommendations specific to that model. If you're unsure which island suits your space, send us a message and we'll help you find the right fit.
What materials are your gas grills and fire pit tables made from?
Materials vary by product and are listed in detail on each product page, including burner specs, grill grate construction, finish type, and weather-resistance ratings. Our gas grills are built for performance and durability, and our fire pit tables feature sturdy tabletop surfaces designed for outdoor conditions. Check individual listings for full specifications.
Do you charge sales tax on orders?
Sales tax, if applicable, is calculated and displayed at checkout.
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Outdoor Expertise
Our team specializes in outdoor kitchens, gas grills, and fire pit tables to help you find the right fit for your space.
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Most orders ship free within the Continental U.S. with a minimum order of $100, with tracking included on every package.
